first floor where missing children were reunited with their parents. As soon as I had given up hope of finding Naomi on the crowded shopfloor, I asked for directions from an assistant. The office was small, with several comfortable chairs and toys everywhere. The woman in charge was very reassuring. This sort of thing happened in the shop several times every day. It was nothing to worry about.
There were already two little boys in the office, waiting patiently for mummy or daddy to find them and take them home. It was Christmas Eve. Nothing bad happened to children on Christmas Eve.
‘It usually takes a little while,’ the woman said. ‘She’ll try to find you, then give up and start crying. Before you can say “Father Christmas”, someone will be knocking on the door with an upset little girl in tow.’ A little girl with a yellow coat and a red scarf and bright red shoes. Every time there was a knock on the door, that was who I expected to see. And every time I returned my gaze to the wall in front of me, a little more anxious than before. There was a clock on the wall, a large clock with bold numerals and giant hands, the sort of clock a child could read. The hands moved so slowly I wanted to reach out and push them.
Half an hour passed. Naomi had still not appeared, and I sensed that the woman in charge was becoming slightly anxious. The little boys had gone, their tears dried and their fears quieted. My fears were just beginning.
‘It’s such a hubbub out there today,’ the woman said in a kind voice. I thought of her as kind, I wanted her to be kind. The thought of Naomi alone out there was only supportable if I believed in the kindness of strangers. ‘Someone may very well have taken her outside to find a policeman. Not everyone thinks of looking for our lost child department. But I’ll put out instructions to members of staff to be on the lookout. She’ll turn up soon.’
She made an announcement over the public address system. If anyone should see a little blonde-haired girl in a yellow coat and scarlet muffler, would they please bring her to the office? No one came. They repeated it. Still no one came. It was three o’clock. The shop was due to close in one hour. The floors were emptying now, the magic was dissipating. I could hear
Jingle Bells
playing every time someone opened the door, flat and unChristmassy. It seemed to go on for ever, like a bad dream.
The manager was called. I went with him through each floor in turn. There was no sign of Naomi. A member of staff went outside to check the street. She came back shaking her head. No one was being jolly now, no one was pretending this was all in a day’s work. Someone stopped the tape that played
Jingle Bells
. The store grew silent. The manager rang West End Central police station, the nearest to the shop, in Savile Row. No, no one had brought in a missing child. No, none of their constables or patrol cars had reported a little girl lost in or near Regent Street. Yes, they would issue a description.
Outside, the street was starting to empty. The lights had gone on, red and blue and yellow angels against a darkening sky. I remembered that I had promised Naomi we would stay until they came on. It was almost impossible to find a taxi anywhere, but the manager rang for one, explaining that it was an emergency. In the taxi I cruised up and down the street, now on the east side, now on the west. We went slowly, ignoring the honks and curses of other traffic. My anxiety communicated itself to the driver. He contacted other cabs through his CB radio. No one had seen a little girl in yellow.
When I went back to Hamleys they were closing. The awnings had been pushed back above the windows, a metal gate had been drawn halfway across the entrance. All the lights had been turned off on the upper floors. It felt so final, that shutting down of things. The great street was almost deserted. I felt a wash of such great loneliness, a churning of such utter