The Glass Cage: Automation and Us Read Online Free Page A

Williams’s poem “To Elsie,” which appeared in the 1923 volume Spring and All .
    I am deeply grateful to those who, as interviewees, reviewers, or correspondents, provided me with insight and assistance: Claudio Aporta, Henry Beer, Véronique Bohbot, George Dyson, Gerhard Fischer, Mark Gross, Katherine Hayles, Charles Jacobs, Joan Lowy, E. J. Meade, Raja Parasuraman, Lawrence Port, Jeff Robbins, Jeffrey Rowe, Ari Schulman, Evan Selinger, Betsy Sparrow, Tim Swan, Ben Tranel, and Christof van Nimwegen.
    The Glass Cage is the third of my books to have been guided by the editorial hand of Brendan Curry at W. W. Norton. I thank Brendan and his colleagues for their work on my behalf. I am indebted as well to my agent, John Brockman, and his associates at Brockman Inc. for their wise counsel and support.
    Some passages in this book appeared earlier, in different forms, in the Atlantic , the Washington Post , MIT Technology Review , and my blog, Rough Type.

INDEX
    Page numbers listed correspond to the print edition of this book. You can use your device’s search function to locate particular terms in the text.
    Abbott, Kathy, 55
    accidents:
    automotive, 7, 70, 91, 153, 154–55, 207, 208
    plane, 43–45, 54, 55, 154, 169–70
    accountants, accounting firms, 76–77
    action, human, 85, 132, 147–51, 160, 210, 213–14, 215, 217, 218
    hierarchy of, 65–66
    Adams, Thomas, 191
    adaptive automation, 165
    Addiction by Design (Schüll), 179 n
    agriculture, 218, 222
    Airbus A320 passenger jet, 50–52, 154
    Airbus Industrie, 50–52, 168, 169–70
    Air Force, U.S., 173
    Air France Airbus A330, 45, 54, 169–70
    airlines, 1, 43–46, 53–55, 59, 168–70, 172–73
    air-traffic control, 170
    Albaugh, James, 59
    alert fatigue, 104
    algorithms, 116–22
    ethics and, 183–84, 186–87
    predictive, 116–17, 123, 198
    Amazon, 118, 195
    American Health Information Community, 94
    American Machinist , 34, 174
    Andreessen, Marc, 40
    Android, 153, 199
    animals:
    body-object blending in, 150–51
    killing of, 183–84, 185
    animal studies, 87–92, 133, 219
    antiaircraft guns, 35–36, 37, 41
    anxiety, 14, 16, 19, 59, 220
    Aporta, Claudio, 126–27
    Apple, 41, 118, 136, 203
    apprenticeship, 109, 113, 147
    apps, 12, 13, 17, 33, 40, 91, 133, 202
    gamification and, 179 n
    see also specific apps
    architects, architecture, 12, 69, 137–48, 167
    “Are Human Beings Necessary?” (Russell), 39
    Arendt, Hannah, 108, 227–28
    Aristotle, 144, 224, 226
    Army Air Forces, U.S., 49
    Aronowitz, Stanley, 27–28
    Arthur, W. Brian, 196–97
    Arthur D. Little, 37
    artificial intelligence, 111, 113, 118–20, 187
    artistic skills, 10, 85
    Asimov, Isaac, 184, 189, 257 n
    Asimov’s Rules of Robotics, 184, 257 n
    assembly lines, 34, 38, 39, 195
    Associated Press, 29, 58
    attention, 200, 219
    attentional capacity, 90–91
    attentional tunneling, 200–201, 202
    attention deficit hyperactivity disorder, 220
    automaticity, 81–85, 105–6
    automatic transmission, 4, 5–6, 13–14
    automation, 1–21, 30, 32–40, 59
    attempts to rein in, 170–72
    elements that characterize, 36
    faith in, 65–66
    fallacy about, 67
    flight, 43–63, 100
    in health care, 93–106
    hierarchy of, 110–11
    human- vs. technology-centered view of, 153–75
    important and unsettling direction of, 193–99
    invention and definition of word, 34–35, 237 n
    limits of, 10–11
    tool-user bond weakened by, 223
    Yerkes-Dodson law and, 90–91
    see also specific topics
    Automation (Illingworth cartoon), 19, 33
    Automation and Management (Bright), 111–12
    automation bias, 67–72, 122
    automation complacency, 67–69, 71, 72, 74
    Automation: Friend or Foe? (Macmillan), 19–20
    automation paradox, 91
    Automation Specialties, 174
    “Automation Surprises” (Sarter, Woods, and Billings), 162
    automatization (proceduralization), 81–85
    autonomy, 38, 61, 106, 108, 128, 131
    autopilot, 43–63, 153, 154
    Autor, David, 32
    aviation, 43–63, 91, 100, 137–38, 215, 223
    technology- vs.