is not surprising that in the past twenty years weâve seen a 40 percent decline in the markers for empathy among college students, most of it within the past ten years. It is a trend that researchers link to the new presence of digital communications .
Why do we spend so much time messaging each other if we end up feeling less connected to each other? In the short term, online communication makes us feel more in charge of our time and self-presentation. If we text rather than talk, we can have each other in amounts we can control. And texting and email and posting let us present the self we want to be. We can edit and retouch.
I call it the Goldilocks effect: We canât get enough of each other if we can have each other at a digital distanceânot too close, not too far, just right.
But human relationships are rich, messy, and demanding. When we clean them up with technology
, we move from conversation
to the efficiencies of mere connection.
I fear we forget the difference. And we forget that children who grow up in a world of digital devices donât know that thereis a difference or that things were ever different. Studies show that when children hear less adult talk , they talk less. If we turn toward our phones and away from our children, we will start them off with a deficit of which they will be unaware. It wonât be only about how much they talk. It will be about how much they understand the people theyâre talking with.
Indeed, when young people say, âOur texts are fine,â they miss something important. What feels fine is that in the moment, so many of their moments are enhanced by digital reminders that they are wanted, a part of things. A day online has many of these âmoments of more.â But as digital connection becomes an ever larger part of their day, they risk ending up with lives of less.
Iâd Rather Text than Talk
F or many, a sentiment has become a litany, captured by the phrase âIâd rather text than talk.â What people really mean is not only that they like to text but also that they donât like a certain kind of talk. They shy away from open-ended conversation. For most purposes, and sometimes even intimate ones, they would rather send a text message than hear a voice on the phone or be opposite someone face-to-face.
When I ask, âWhatâs wrong with conversation?â answers are forthcoming. A young man in his senior year of high school makes things clear: âWhatâs wrong with conversation? Iâll tell you whatâs wrong with conversation! It takes place in real time and you canât control what youâre going to say.â
This reticence about conversation in âreal timeâ is not confined to the young. Across generations, people struggle to control what feels like an endless stream of âincomingââinformation to assimilate and act on and interactions to manage. Handling things online feels like the beginnings of a solution: At least we can answer questions at our convenience and edit our responses to get them âright.â
The anxiety about spontaneity and the desire to manage our timemeans that certain conversations tend to fall away. Most endangered: the kind in which you listen intently to another person and expect that he or she is listening to you; where a discussion can go off on a tangent and circle back; where something unexpected can be discovered about a person or an idea. And there are other losses: In person, we have access to the messages carried in the face, the voice, and the body. Online, we settle for simpler fare: We get our efficiency and our chance to edit, but we learn to ask questions that a return email can answer.
The idea that we are living moments of more and lives of less is supported by a recent study in which pairs of college-aged friends were asked to communicate in four different ways: face-to-face conversation, video chat, audio chat, and online instant